Shipping and Delivery Policy

Last updated: 19 August 2026

1. Scope

This Shipping and Delivery Policy applies to products purchased from https://www.ferutoys.com. It forms part of the Terms and Conditions. Capitalised terms have the meanings given in the Terms unless stated otherwise.

2. Dispatch Location and Carriers

Orders are dispatched from Estonia. We use DPD, FedEx and other suitable carriers where required by the destination, service availability, parcel characteristics, safety rules or operational needs.

The available delivery methods and charges are shown at checkout. We may split an order or use a different carrier where reasonably necessary, without increasing the delivery charge already accepted unless you approve the change.

3. Supported and Restricted Destinations

We offer international delivery except to Afghanistan, Belarus, the Central African Republic, Cuba, the Democratic Republic of the Congo, Haiti, Iran, Iraq, Mali, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen and Zimbabwe.

A country being generally supported does not mean every product can be shipped there. Product-specific restrictions may apply to liquids, ingestible products, aerosols, batteries, electrical devices, medical devices, cosmetics or goods restricted by local morality, public-health, customs or import rules.

We may update delivery availability where required by sanctions, law, carrier coverage or safety requirements. Any restriction affecting an accepted order will be communicated and, if no lawful alternative is available, the affected amount will be refunded.

4. Order Processing

Processing begins after payment authorisation and any necessary verification. Estimated dispatch timing is shown at checkout or in order communications where available. Orders placed on weekends or public holidays may begin processing on the next working day.

An address change or cancellation is not guaranteed after fulfilment begins. Contact info@ferutoys.com immediately if a correction is required.

5. Delivery Times

Estimated delivery times depend on the destination, service selected, customs processing, product restrictions and carrier conditions. An estimate is not a guaranteed delivery date unless expressly confirmed as such.

For Consumer orders within the European Union, if no different period has been agreed, delivery will occur without undue delay and no later than 30 days after the Contract is formed. If delivery cannot be completed within an applicable mandatory period, the rights and remedies provided by law will apply.

6. Delivery Charges

Delivery charges are calculated and displayed before the order is submitted. Charges may depend on destination, parcel size, weight, product classification and service level.

Additional charges imposed after import, including customs duties, import VAT, brokerage or carrier handling fees, are addressed in Section 8 and may not be included in the checkout amount.

7. Neutral and Discreet Packaging

Orders are placed in plain, neutral outer packaging without adult imagery or explicit product descriptions. The sender and shipping label will contain only information required for delivery, identification, customs or law.

For cross-border shipments, customs rules may require an accurate description, value and classification of the contents. We will not provide false or misleading customs declarations.

8. Customs, Import VAT and Local Charges

Orders delivered outside the European Union may be subject to import VAT, customs duties, brokerage fees or other local charges. Unless checkout expressly states that these amounts are included, they are payable by the recipient.

Customs authorities may inspect or open a parcel. FeruToys does not control customs processing or inspection practices. You must provide information reasonably requested for clearance and ensure that the products may lawfully be imported.

If a parcel is refused because charges are unpaid or import requirements are not completed, reasonable return, storage, duty and carrier costs may be deducted from any refund to the extent permitted by law and disclosed before deduction.

9. Address Accuracy

You must provide a complete and accurate delivery address, recipient name, postal code, email and any other information reasonably required by the carrier. We are not responsible for delay or loss caused solely by incorrect information supplied by you, but we will provide reasonable assistance.

If a parcel is returned because the address was incorrect or incomplete, we may offer reshipment subject to additional delivery costs or issue a refund after deducting unrecoverable costs where lawful.

10. Tracking and Delivery Notifications

Where tracking is available, details will be sent by FeruToys or the carrier. Tracking may take time to update after dispatch. Delivery notifications are informational and do not alter the legal rules governing delivery or transfer of risk.

11. Receipt, Risk and Safe Place Instructions

For Consumers, risk generally passes when you or your nominated recipient takes physical possession. If you instruct a carrier to leave a parcel in a safe place, with a neighbour, at a locker or at another location, delivery and risk may be treated as completed when the instruction is carried out, to the extent permitted by law.

Inspect the outer packaging promptly. If there is visible damage, photograph it before opening where practicable and contact us without undue delay.

12. Missed, Refused and Unclaimed Deliveries

The carrier may attempt redelivery, deliver to a collection point or return the parcel. Follow carrier instructions within the stated collection period.

If a parcel is returned because delivery was refused, missed or not collected, we will contact you regarding reshipment or refund. Additional and unrecoverable costs may be deducted where lawful, except where refusal resulted from a defect, damage, non-conformity or a valid withdrawal exercised in accordance with law.

13. Delays

Delays may result from customs, weather, seasonal volume, public holidays, security checks, incorrect addressing, remote destinations, carrier disruption or events beyond reasonable control.

If an order is materially delayed, contact info@ferutoys.com. We will investigate and, where applicable, provide a revised estimate or the cancellation and refund remedies required by law.

14. Lost Parcels

Contact us if tracking shows no meaningful progress or indicates delivery that you have not received. We may ask you to confirm the delivery address, check with household members or the designated collection point, and complete a carrier declaration.

We will investigate with the carrier. Where the parcel is confirmed lost before risk passed to you, we will provide a replacement or refund, subject to availability and applicable law.

15. Damaged, Opened or Incomplete Parcels

If a parcel arrives damaged, opened or incomplete, notify info@ferutoys.com promptly and provide:

• the order number;
• photographs of the parcel, label, internal packaging and affected product;
• a description of the missing or damaged contents; and
• any carrier damage report available.

Keep the packaging until the claim is resolved. We will arrange an appropriate remedy in accordance with the Warranty and Complaints Policy and applicable law.

16. Split Shipments

Products from one order may arrive separately. You will not be charged additional delivery fees solely because we split the shipment. Each shipment may have separate tracking.

17. Parcel Forwarding Services

If you use a parcel forwarder or reshipping service, FeruToys is responsible for delivery only to the address stated in the Contract, subject to mandatory law. Loss, damage, delay or customs issues occurring after the forwarder receives the parcel are between you and the forwarder unless caused by a defect existing before that point.

18. Contact

Questions about delivery should be sent to info@ferutoys.com with the order number.